Service Request

Submit your issue, describe your network setup and request professional diagnostics or on‑site service

Every home network, regardless of how well it is designed, may require maintenance, optimization or troubleshooting over time. This Service Request page allows you to submit detailed information about your issue so we can evaluate the situation and provide the most efficient support. Whether you are experiencing unstable Wi‑Fi, slow internet, device connectivity problems, or need a complete network upgrade, a clear description helps us prepare the right tools, equipment and approach before we arrive.

The more information you provide, the faster and more accurately we can diagnose the problem. Photos, device models, cable routes and a short explanation of when the issue started are extremely helpful. This structured process ensures predictable results and minimizes unnecessary delays during on‑site work.

1. What type of issue are you experiencing?

Please select or describe the category that best matches your situation. Common examples include:

  • Unstable or slow Wi‑Fi
  • No internet connection
  • LAN devices not communicating
  • Smart‑home devices offline
  • Router or switch malfunction
  • New installation or network upgrade
  • Cable routing or re‑wiring

If your issue does not fit into a predefined category, simply describe it in your own words. We will interpret the information and determine the most suitable diagnostic approach.

2. Information to include in your request

To help us understand your network environment, please include the following details when possible:

  • When the issue started and whether it is constant or intermittent
  • Which devices are affected (phones, laptops, TVs, cameras, etc.)
  • Router and switch models, if known
  • Wi‑Fi network name (SSID) and whether you use 2.4 GHz, 5 GHz or both
  • Photos of the router, cabling or error messages (optional but very helpful)
  • Any recent changes to your network or equipment

This information allows us to identify potential causes before the visit, reducing the time needed for diagnostics and ensuring a smoother service process.

3. How the service process works

Once you submit your request, we follow a clear and predictable workflow:

  1. Review: We read your description and evaluate the issue.
  2. Contact: We reach out for clarification if needed.
  3. Remote diagnostics: If possible, we attempt to resolve the issue remotely.
  4. On‑site visit: If required, we schedule a visit at the earliest available time.
  5. Solution: We perform repairs, optimization or installation work.
  6. Follow‑up: We confirm that everything is functioning correctly.

This structured approach ensures that every step is transparent and efficient. Our goal is to minimize downtime and provide a long‑term, stable solution for your home network.

4. Service Request Form

  • Name
  • Email
  • Phone number
  • Type of issue
  • Description of the problem
  • Preferred contact method
  • Upload photos (optional)

After submitting the form, we will contact you as soon as possible with the next steps. If the issue is urgent, you may also reach us directly by phone for faster assistance.

A reliable home network requires both quality equipment and proper configuration. If you feel unsure at any point, do not hesitate to request support. We are here to help you restore stability, improve performance and ensure your system operates exactly as it should.